Privacy Policy

Information we handle

• Account and contact information, including your email address, name, phone number, and linked sign-in provider.
• Delivery information, bracelet designs, cart contents, order records, proof-review choices, support messages, and profile images you choose to upload.
• Technical information needed for authentication, fraud prevention, service reliability, and security. StoneLoop does not currently use third-party advertising trackers.

Payments

Payments are processed by Stripe. StoneLoop receives payment identifiers, status, amount, and limited payment-method details needed to confirm and support an order. StoneLoop does not receive or store your full card number.

How we use information

We use information to provide the app, save designs, take payment, make and deliver orders, provide optional photo confirmation, prevent abuse, respond to support requests, and meet accounting or legal obligations.

Service providers and disclosure

We use Supabase for authentication, database, file storage, and server functions; Stripe for payments; Resend for transactional email; and Google services for address suggestions when you choose to use them. Apple or Google may also process information when you use their sign-in services.

These providers process information under their own terms and privacy commitments. Some providers may process information outside Australia. We do not sell personal information.

Security, storage, and retention

We use access controls and encrypted connections to protect information. No system is completely secure.

Account data is kept while your account is active. Order, payment, dispute, tax, and fraud-prevention records may be retained after an account deletion request where reasonably required by law or to complete an existing transaction. Other account data is deleted or de-identified when the request is completed.

Your choices

You can update profile and delivery information in the app. You can request deletion from Profile > Settings > Delete account or use our web account-deletion page. We may verify the request and will explain any information that must be retained.

Contact

Questions or privacy requests can be sent to support@stoneloop.au. Please include enough information for us to identify the relevant account or order.