StoneLoop account controls
Delete your account
You can request deletion of your StoneLoop account and associated personal data from the app or without reinstalling the app by using the email link below.
Request in the app
- Open StoneLoop and select Profile.
- Open Settings, then select Delete account.
- Review the information shown and confirm Request deletion.
Request on the web
Email us from the address associated with your StoneLoop account. Use the subject “Account deletion request”. If the account has no email address, include a recent StoneLoop order number so we can identify it.
Email deletion requestThis request does not require you to reinstall or open the StoneLoop app.
What will be deleted
Profile details, saved bracelet designs, cart contents, delivery addresses, profile images, and other account data that is not required will be deleted or permanently de-identified.
What may be retained
Some order, payment, dispute, fraud-prevention, tax, and accounting records may be retained where reasonably required by law, to resolve an open transaction, or to protect StoneLoop and its customers. Retained information is limited to what is necessary and kept only for the applicable legal or operational period.
What happens next
We may verify your identity and contact you about open orders. We aim to complete valid requests within 30 days and will confirm completion by email.
For questions, contact support@stoneloop.au. You can also review the StoneLoop Privacy Policy.