StoneLoop orders
Shipping & Returns
StoneLoop bracelets are handmade to order in Australia. This policy summarises production, delivery, cancellation, and return expectations.
Production and delivery
The estimated production time shown at checkout or in your order is an estimate. We will provide tracking after dispatch where tracking is available. Please provide a complete and accurate delivery address.
Cancellations and changes
Contact support as soon as possible. Because each bracelet is made for a specific order, we may be unable to accept a change-of-mind cancellation after materials have been allocated or production has started.
Faults and Australian Consumer Law
If an item is faulty, damaged in transit, materially different from its description, or otherwise fails a consumer guarantee, contact us with the order number and clear details. Remedies may include repair, replacement, or refund as required by the Australian Consumer Law.
Change-of-mind returns
Custom and personalised items may not be eligible for a change-of-mind return. Do not send an item back before receiving return instructions from StoneLoop.
Contact
Email support@stoneloop.au for help with an order.